Return & Refund Policy
At andreyzhardetskiy, we are committed to ensuring your shopping experience is as smooth and enjoyable as possible. We understand that sometimes, things don't work out as expected, and we want you to be completely satisfied with your purchase. Our Return & Refund Policy is designed to give you peace of mind and ensure you feel confident when shopping with us.
Free Return and Exchange Within 30 Days
We offer free returns and exchanges within 30 days from the date of receipt. If you're not completely satisfied with your purchase, you can return or exchange the item at no additional cost. Whether the product doesn’t meet your expectations, or you simply changed your mind, you can easily return or exchange it without worrying about any hidden fees.
No Restocking Fees
We believe in a hassle-free shopping experience, which is why we do not charge any restocking fees for returns or exchanges. You won’t be penalized for deciding to return or exchange an item, making the process as easy as possible for you.
Return Shipping Costs
While we offer free returns and exchanges, please note that the return shipping fees are the responsibility of the customer, unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service for returns to ensure the product reaches us safely. If you receive a defective or incorrect product, we will cover the return shipping cost.
How to Return or Exchange an Item
To start a return or exchange, please contact our customer service team at [email protected] or call +1 (612) 479-3972. Once we have confirmed your request, we will provide you with a return shipping label and instructions. You can return the item to the following address:
Return Address:
3001 White Bear Ave, St Paul, MN 55109, USA
Refund Processing
Once we receive the returned item, we will process your refund within 5-7 business days. The refund will be issued to your original payment method. Please note that depending on your payment provider, it may take additional time for the refund to appear on your account.
Exclusions
Please note that certain items are non-returnable, including customized or personalized products. If you have any questions about the return eligibility of a specific item, please contact us before making a return.
Contact Information
If you have any questions or need assistance with the return or exchange process, feel free to reach out to us. Our customer service team is here to help!
Email: [email protected]
Phone: +1 (612) 479-3972
Address: 3001 White Bear Ave, St Paul, MN 55109, USA