Frequently Asked Questions (FAQ)
Do your sofas and chairs come with removable covers?
Some of our models feature removable and washable covers. Please check individual product descriptions for details.
Can I customize the size or color of a product?
Currently, we do not offer product customization. All items are sold as shown on the website.
Do you have a showroom or physical store?
No, we operate exclusively online through andreyzhardetskiy.store to keep our prices competitive and accessible.
How long does shipping take?
Orders are processed within 1–3 business days. Standard delivery takes 3–7 business days depending on your location.
Do you offer expedited shipping?
At this time, we only offer standard shipping within the U.S. Expedited options are not available.
How can I track my order?
Once your order ships, you’ll receive an email with a tracking number. You can use this to follow your delivery in real time.
What if I receive a damaged item?
If your order arrives damaged, please contact us within 7 days. We will arrange a replacement or refund after verifying the issue.
What is your return policy?
You can return items within 30 days if they are unused and in original packaging.
Do you provide a warranty for your furniture?
Yes, most products include a limited warranty covering manufacturing defects. Warranty terms are listed on the product pages.
What payment methods do you accept?
We accept PayPal, Visa, and Mastercard for safe and secure checkout.
Is my personal and payment information secure on your site?
Yes, we use SSL encryption and secure payment gateways to protect all your information.
Do you ship outside the United States?
No, we currently only ship within the United States. International shipping is not available at this time.